Vital Signs: The Delicacy of Handling Upset Clients

The emotions you experience when you deal with an upset client can vary (for both you and the client), so it is important that you handle the situation professionally. What you say to a client, how you diffuse a situation and the solution that you offer are all direct reflections on your business.

Want to read more? Login or Register

Rate this article

Overall rating

  • This has a 5 star rating
  • This has a 5 star rating
  • This has a 5 star rating
  • This has a 5 star rating
  • This has a 5 star rating
5 rating(s)

Comments

  • by suzanne612 Wed Nov 24, 2010

    Very good article. I had a client who was upset--not liking the way she looked in some family photos. I have been patient and kept open communication with her for two and a half months. She is not giving me a big order, but she is going to order something. The most important thing is not what she orders, but that we are still friends, and I believe she will recommend my photography to others.

  • by dartphoto Fri Aug 6, 2010

    Most of the time customers who are upset have a reason and, as mentioned if you deal honestly and swiftly to fix the problem they will give you that chance. However, in two instances, fortunately only two but they needed to be dealt with similarly, I had customers who were "upset"only to try to get a better price on a wedding album. Those are people whom I do NOT want as customers. BUT, this only happened twice in 30 years!

  • by BeataKsel Fri Aug 6, 2010

    I would love to read more with more detai!

  • by David_Ottenstein Thu Aug 5, 2010

    Well presented, clearly explained.

Add a Comment

Log in to add a comment!
Not a member? Sign up...it's free