February 10, 2021
at 2:00pm -
Learn how being remarkably accommodating creates customer experiences that beat the competition. In the most competitive business environment in modern history, the winners today are often those who are remarkably easy to do business with. Being better tuned-in to the increasingly unique wants and needs of our customers and clients creates better experiences and increased loyalty. In this eye-opening, high-content and very entertaining presentation, popular Customer Experience and Marketing expert David Avrin, CSP shines a light on a profound shift in customer expectation, while showing your team everyone’s role in eliminating barriers, engaging prospects and creating Customer Experiences worth sharing.
Bio: His message and timely lessons on creating, delivering and promoting competitive advantages. David Avrin is the author of the celebrated marketing books: It’s Not Who You Know It’s Who Knows You! and Visibility Marketing!, His latest Customer Experience book: Why Customers Leave (and How to Win Them Back) was named by Forbes as “One of the 7 Business Books Entrepreneurs Need to Read.”.