Bridging the Gap on Facebook Live
As a small business owner, you’re crazy busy and your time is both limited and valuable. For a quick dose of entrepreneurial inspiration and advice, check our Facebook Live every other Wednesday at 2pm ET.
These 30-minute segments will help you address topics such as:
- How to overcome business fears
- What has changed in the industry
- Who your clients are and what they need
- How to attract the right clients
- What it takes to conquer in-person sales
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PRO TIPMake your own magic with Disney methods
It’s a simple formula. Anyone could articulate it. Almost everyone has difficulty delivering it. The challenge is in the details. This is where Walt Disney excelled. Details like the alignment of purpose and expectations, a people first focus, an immersive environment, performance themed employees and a relentless drive for process perfection are the Disney difference.
In this engaging live or virtual presentation, I will share details of the Disney difference. You will examine ways Walt’s customer service strategies were, and are, applied to real service issues. Focusing on your needs, you will then identify specific methods you can apply to your business needs and make your every customer experience magical.
Bio: Lenn Millbower, the Mouse Man™ teaches Walt Disney inspired customer service, leadership, innovation and presentation skills methodologies. Everything Walt Disney touched seemed magical. It wasn't magic. It was method. Learn the method and you can create your own magic.
Lenn saw that method up close. He spent 25 years at Walt Disney World, starting in Operations at Epcot, stage managing shows at Disney-MGM Studios, opening Disney's Animal Kingdom, writing training programs for employees at the Disney University, designing performance improvement programs for business professionals at the Disney Institute, leading training for Walt Disney Entertainment and managing the training function for Walt Disney World Learning Solutions.
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A Conversation with PPA President Mary Fisk-Taylor
Join us for a special 1-on-1 conversation with PPA President, Mary Fisk-Taylor! Ask questions and get to know Mary during this interactive Facebook Live session.
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Improv for Business and Life
Learn the improvisors skill of “Yes, and…” and how to relate to customers and vendors in a way that lets you move conversations forward. The basic tools of improv are the basic tools of human relationships and therefore the basics of good business. Learn the basics of improv and how they apply to skyrocketing sales, happy customers and a growing business.
Dion will invite an audience member to give improv a try live! Will you volunteer?
Bio: Dion Flynn started out as “the only brown kid in the trailer park”, but improv changed his life. Dion earned his MFA in Acting from New York University's Tisch School of the Arts. His theater history includes Shakespeare in the Park, The Public Theater and The Guthrie.
Cited by Oprah Magazine as “one of our favorite creative thinkers…”, comedian, and Army veteran Dion Flynn, is best known as Barack Obama (and other characters) with over 100 appearances on The Tonight Show Starring Jimmy Fallon. His voice-overs and on-camera national commercials include clients like Sprint, Virgin Mobile and Verizon. In 2020 Dion and his comedy partner Josh Radnor (How I Met Your Mother,) will continue performing their stage show Clanging: Verbal Jazz.
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