About the Class

In this video (1 in a 5-part series) on character traits of successful people, Jeff Shaw tackles the skill of observing and responding to your client’s needs. In a fast-paced world of ever-changing technologies and demands, this is easier said than done. Never fear! Jeff gives you some soul-searching questions to help you assess where things stand:

  • Do you offer enough variety in the way you do business?
  • Are there reasons why people might not be doing business with you?
  • Is your business complete? Are there other services you could offer to make life easier for your customers?
  • Do you empower your clients?

These are just a few of the areas you’ll explore. Of course, questions are the easy part, but it’s the answers and the discussions that will inspire you to take a good, hard look on what you’re doing for your customers… and how you can do more!

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