About the Class

In this video (1 in a 5-part series) on character traits of successful people, Jeff Shaw tackles the skill of observing and responding to your client’s needs. In a fast-paced world of ever-changing technologies and demands, this is easier said than done. Never fear! Jeff gives you some soul-searching questions to help you assess where things stand:

  • Do you offer enough variety in the way you do business?
  • Are there reasons why people might not be doing business with you?
  • Is your business complete? Are there other services you could offer to make life easier for your customers?
  • Do you empower your clients?

These are just a few of the areas you’ll explore. Of course, questions are the easy part, but it’s the answers and the discussions that will inspire you to take a good, hard look on what you’re doing for your customers… and how you can do more!

We value your feedback and want to know how we can improve. Please share your thoughts about the class here.

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