About the Class

You never get a second chance to make a first impression—and if you follow what Sarah Smith does, you won’t ever need one!

In this video, PPA Instructor Sarah Smith shares the customer service skills that make her unforgettable in the eyes of her clients. Learn how attention to even the smallest details can make a difference. For example, Sarah shares how she:

  • Greets and helps her clients out of their car upon arrival.
  • Always knows and uses their first names, making them feel warm and welcome.
  • Has everything prepared and customized for each client.

This is just the tip of what Sarah teaches, but she knows it’s the little things that mean a lot. Listen and learn from the best!

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