About the Class

On this edition of PPAedu, learn how being remarkably accommodating creates customer experiences that beat the competition. In the most competitive business environment in modern history, the winners today are often those who are remarkably easy to do business with. Being better tuned-in to the increasingly unique wants and needs of our customers and clients creates better experiences and increased loyalty. In this eye-opening, high-content, and very entertaining presentation, popular Customer Experience, and Marketing expert David Avrin, CSP shines a light on a profound shift in customer expectation, while showing your team everyone’s role in eliminating barriers, engaging prospects, and creating Customer Experiences worth sharing.

Check out David's book on our bookshelf.

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