Managing Customer Expectations

Marc Gordon

In this PPAedu Live session, Marc Gordonn will share his top tips on how to manage customer expectations! He'll explore why some customers are impossible to please, what you can do about it,  and how to deliver experiences that keep customers coming back.

Marc Gordon Bio

Marc is an internationally recognized speaker and thought leader in the fields of marketing and customer experience. He works with companies that understand the importance of creating exceptional customer experiences that cultivate relationships and build loyalty. Marc is often featured on television, radio, and in newspapers as a marketing expert. His syndicated articles appear in over 200 business publications in four countries. Marc has also been listed as one of the "Top 100 Marketing Experts to Follow" on Twitter. And his YouTube channel,, has also been rated as one of the "Top 50 Channels for Small Business".