It’s a simple formula. Anyone could articulate it. Almost everyone has difficulty delivering it. The challenge is in the details. This is where Walt Disney excelled. Details like the alignment of purpose and expectations, a people-first focus, an immersive environment, performance-themed employees and a relentless drive for process perfection are the Disney difference. In this engaging live or virtual presentation, I will share details of the Disney difference. You will examine ways Walt’s customer service strategies were, and are, applied to real service issues. Focusing on your needs, you will then identify specific methods you can apply to your business needs and make every customer experience magical.