Instructor
Lori
Craft
Cr.Photog.
About the Class

Photography isn’t just about the photos; it’s about the people. After all, the client may not actually always be right, but they are ALWAYS the client. You’ve got to take care of them, and that’s what customer service is all about. But what IS top-notch customer service? Is it delivering what the client says they want or discovering what they really want? How much customer service is too much? When do you follow up, and when do you be quiet?

Tune into this class to learn the how and why behind great customer service, including:

  • Speaking from the heart (and why it’s so important).
  • Identifying great customer service, like exceeding expectations.
  • Being a great listener to set clients at ease and better understand them. (We’re born with two ears and one mouth for a reason. Use them!)
  • Being the professional – in control and easy to work with.
  • Following up – how you can stay in touch and the opportunities it can bring.

Think your clients are happy now? After this class, you’ll take them from happy to euphoric!

We value your feedback and want to know how we can improve. Please share your thoughts about the class here.

TypeFileDownload Link