Photography isn’t just about the photos; it’s about the people. After all, the client may not actually always be right, but they are ALWAYS the client. You’ve got to take care of them, and that’s what customer service is all about. But what IS top-notch customer service? Is it delivering what the client says they want or discovering what they really want? How much customer service is too much? When do you follow up, and when do you be quiet?
Tune into this class to learn the how and why behind great customer service, including:
Think your clients are happy now? After this class, you’ll take them from happy to euphoric!