Lenn Millbower, the Mouse Man™ teaches Walt Disney inspired customer service, leadership, innovation and presentation skills methodologies. Everything Walt Disney touched seemed magical. It wasn't magic. It was method. Learn the method and you can create your own magic.
Lenn saw that method up close. He spent 25 years at Walt Disney World, starting in Operations at Epcot, stage managing shows at Disney-MGM Studios, opening Disney's Animal Kingdom, writing training programs for employees at the Disney University, designing performance improvement programs for business professionals at the Disney Institute, leading training for Walt Disney Entertainment and managing the training function for Walt Disney World Learning Solutions.
Lenn has several published works including Care Like a Mouse: The Key to Disney Quality Service
Give his works a shake and you'll see how effectively the magic can take!