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The Workflow of a Great Client Experience - PPA Today

The Workflow of a Great Client Experience

Behnke.jpgMany times photographers think of workflow as only the steps in post-production. But Bert Behnke, M.Photog.Cr.Hon.M.Photog., also focuses on the workflow needed to create a great client experience...an essential part of any studio that wants referrals and repeat customers!

"It's about the subject, not the photographer," he states. And you'll get the chance to learn how he makes that philosophy a reality in his own studio with the upcoming online class "Family & Children's Portrait Session Workflow" (April 19, 2:00pm ET).

During this online class, Behnke will show you how to fine-tune that client experience in every form of interaction, from consultation to portrait session, sales session, production and delivery!  One of the most important things he says you need to remember is to keep the clients comfortable. "When working with children and/or families, you really need to keep them engaged," he adds. "If you spend all your time moving lights, arranging props and such, you lose their attention and it reflects in their expressions."

Get ready to build that great client experience step by step, starting with Behnke's online class on April 19!

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This page contains a single entry by Professional Photographers of America (PPA) published on April 11, 2011 6:18 PM.

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