Dear PPA Member,
When I was a kid, the bank teller gave my mother cash and me a lollipop. It used to be that if you wanted money, you waited in line, waited at the bank window, then waited for the money to be counted out. I waited because there was the promise of sugar on a stick if I was good, but my mother waited because there were no ATMs.
Now? My bank is halfway across the country. If I want to deposit a check, I take a picture of it on my iPhone and it's deposited. It's all electronic transfers and debit cards. No bank tellers. Welcome to the Information Age.
The Internet has changed the way we live, work and do business. Need a contract signed, but don't have the person sitting in the same room? Electronic signature to the rescue! That's what this week's Vital Signs (delivered to you electronically) covers.
Still, technology is both a blessing and a bane. It can make our transactions faster and simpler, but until I can get my computer to hand me a lollipop as a reward for being patient, it doesn't take the place of human interaction...yet.
Director of Member Value & Experience