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PPA Today: Helpful Hints: May 2014 Archives

Helpful Hints: May 2014 Archives

What to do when your clients don't want you to use their photos online

 

By Mariah Ashley

The conversation was going so well. Jenny, the bride, wove her vision for her wedding day into a photographer's dream before my very ears.

No expense would be spared to get us to her exotic location. Photographs were of the upmost importance to her she explained, so she had taken great care to choose the timing of the day to coincide with the sunset. She had scouted locations for portraits to insure turquoise seas and fuchsia bougainvilleas as our backdrop. Her dress, she promised, would be like nothing I had ever seen. As we spoke, I pictured her gliding across a sandy beach with me, her photographer, clicking away and making her dreams and mine come true.

That's when a rogue wave Jenny's next comment slapped me out of my stupor. "So of course, I am going to need a clause in the contract to protect my privacy," she causally added.

"Huh?" I stammered.

"I don't want any photographs of myself, my family, or my guests on the internet. I don't want to be on your blog or on your website at all."

Oh no! Mayday! Think brain think, I thought as my beautiful sparkling turquoise vision and coinciding bragging rights faded to a fuzzy dull grey. Not knowing what to do I defaulted to my emergency response, "That's an unusual request. Can I think it over and get back to you on that tomorrow?"

When we hung up my initial feeling was of disappointment, which turned into annoyance and then quickly spiraled into indignation. Hadn't she told me she spent hours looking at all the photographs on my blog? Hadn't she said that she knew right away that we were the photographers for her because of our online gallery? It's not fair that she should benefit from viewing all my other clients but not give me the opportunity to attract new clients with images from her wedding. Sure, I want to travel to an exotic location and take beautiful photographs, but if I can't show them to anyone what's the point?

I remembered reading about a similar situation once on another very popular photographer's blog. Someone had written to her for advice on this very subject. Her response was that since her business model was through referral and not paid advertising she attributed most of her bookings to potential clients viewing her online portfolio. For this reason she would feel inclined to refuse the booking if she could not share the photographs on her website and blog. That seemed reasonable to me. Decision made, I would not be accepting this bride's wedding, no matter how dreamy she made it sound.

That night after a veggie stir-fry dinner, I settled on the couch with a glass of wine and an episode of Anthony Bourdain: Parts Unknown. I know, I know. What's a vegan like me doing watching a greasy lipped carnivore like Anthony Bourdain traipse around the world munching on animals? For some reason I find this entertaining and I close my eyes when he meets the critters that are about to become his dinner. It's a paradox. Anyway in this episode Anthony was in Copenhagen talking with a chef about Denmark's Law of Jante.

A colloquial term used in Denmark, Sweden, and most Nordic countries, Jante describes a condescending attitude toward individuality and success. The term refers to a mentality that de-emphasizes individual effort and places all emphasis on the collective, while discouraging those who stand out as achievers. (http://en.wikipedia.org/wiki/Law_of_Jante)

This all sounds decidedly un-American doesn't it? Well that's because it is. It goes against everything we have ever been taught about business never mind life in 'Merica. But let's consider this: Denmark is consistently ranked one of the happiest places to live in the world. In fact of the top five happiest places to live, Nordic countries take up all five spots. The United States doesn't even make the list. (http://unsdsn.org/resources/publications/world-happiness-report-2013/)

Please, don't anyone take this the wrong way I'm as patriotic as the next girl. My favorite song of all time? America the Beautiful. Let's move on.

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Maybe just maybe there's something to this "thinking of others before ourselves" jazz and not believing the "I'm all that and a bag of potato chips" philosophy.

The next day I called Jenny and told her I would be thrilled to be her photographer and would happily include a clause in our contract to protect her privacy. I told her the clause would include the use of any identifying photographs of her, her family or her wedding guests. However, I asked that detail photos such as the dress, flowers, reception, atmosphere and scenery photos would be fair game for me to use. She asked to include in the clause any identifying photos of the outside of the property that belonged to her parents and I agreed. We had a deal.

This is when I started "Gettin' Jante Wit It" (gratuitous Will Smith reference). If Jante deemphasizes the individual and emphasizes the collective then I would pump up my collectives, mainly the wedding planners, band and videographers traveling with us to the wedding from Boston. We had never worked with these particular wedding planners before and surely if we could make them look good it would mean some nice referrals for us in the future.

At the wedding we made sure to take as many photos of our fellow vendors that showcased their hard work and efforts as possible including photos of them working over the course of the weekend. We even got creative with some photos that showed the bride and groom but didn't reveal their identities. When we were finished we had more than enough images to put together an effective blog post to help our vendor friends strut their stuff.

If we had turned down this wedding because it didn't afford us the opportunity to brag about ourselves we would have missed out on the chance to do some serious networking with vendors who could potentially give us some excellent referrals (never mind some excellent rum punch). The restraints that our bride Jenny put on us forced us to think outside the box in the way we use our blog for marketing. As it turns out, with blogging and marketing there is more than one way to skin a cat an onion. (Skinning a cat is a sticky prospect best left to Anthony Bourdain, I'll stick with onions).

To see how we pulled off a "faceless" blog post check out our post here: http://www.snapweddings.com/blog/dominican-republic-destination-wedding-photographers/


About the author:

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Mariah Ashley is co-owner of Snap! Photography in Rhode Island. She is blonde, loves to bake fruit pies, wears flip flops way past the summer season, should have been born in the 50s, paints and writes when the mood strikes her, is mother to Jacques and Vianne, vacations on Block Island, is vegan, never has proper or stylish outerwear, fears frogs and toads but loves turtles, has really skinny legs, personal Style- Bohemian Chic, wants to own a VW van,  grew up on a cranberry farm and is happiest when snorkeling is happiest when sipping a rum punch under a palm tree.

 


 

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Here are the 10 photography blogs from May 11 - May 16, 2014 that we hope will inspire you and professional photographers around the web to be more!

1. Walmart Files Suit Against Photographer's Widow

Yeah, that Walmart. We haven't seen a case of copyright infringement bullying like this since... nope this one is a first! Read more on how the world's largest retailer is trying to push around a small Arkansas studio.

2. Powerful Women in Photography

This video from Silber Studios features two well-known PPA Members: Bambi Cantrell and Anna Kuperberg! Watch them discuss their careers, as well as the role women play in photography. Do you agree with them?

3. Hear About Amazon's Patent on Studio (Lighting) Arrangement? Here's What it Means for You

The announcement that Amazon has patented a commonly practiced studio arrangement for its products has created quite a buzz in the industry. Even Stephen Colbert weighed in on the matter. We chatted with PPA attorney, Stephen Morris to see what it really means for you photographers. You might be surprised by what he says!

4. Working with Layer Masks

If you struggle with Layer Masks in Photoshop, or just need a refresher, this tutorial from PhotoFocus will help you become (way) more comfortable with this process 

5. When is Altering Your Image Acceptable? A Debate on Post-processing

Landscape Photographers will find the points raised in this Digital Photography School post interesting. When you're taking photos of the natural environment, what is acceptable to alter in post-processing? One landscape photographer weighs in. What do you think?

6. The #1 Way Photography Can Change Your Life

We all need a little encouragement every now and then. This inspiring post from Photography Concentrate points out the most important way photography can impact people's lives. It may not be what you think!

7. 4 Great Image Tools to Drive Facebook Engagement

Trying to build engagement with potential clients on your Facebook page? Well, it should come as no surprise that you should be using images on your page, but how exactly should you use them? This video from the H&H Color Lab blog provides some tips for working with images on Facebook that could help your page out!

8. How to Photograph Using Reflective Light
Do you shoot using natural lighting? Check out these tips from Sigma on using reflective light. It can help you get the natural lighting right, even during a time of the day when it's not at its best.

9. Getting Sharper Images - an Understanding of Focus Modes

We all want our photos to be sharp and in focus. In this post, Digital Photography School reviews the different focus modes and how they affect an image. It's great if you're new to the industry, or if you just need a reminder!

10. The Easy Way To Write About Yourself (Without Feeling Like A Jerk)

The dreaded "About Me" page of your website. What on earth should you write? Psychology for Photographers shares some ideas that should take the stress out of creating an About page.


There you have it, the favorite blog posts of the week from your PPA team! Don't forget that you can share your own posts, or other stories you have enjoyed, on theLoop.

with Bridget Jackson, CPA and PPA Business manager

In April, Bridget brought you some pretty great last-minute tax tips. Hopefully that gave you a chance to give your finances a good, stern look. Did you like what you saw? Even in the most successful businesses, you can find ways to boost profitability. 

That's where Bridget's column comes in handy! Here are 8 helpful tips to increase your profit margins:

  1. Mix it up. Increasing sales and cutting costs is on everyone's mind. Most people think that in order to grow sales you have to increase prices. That's certainly one way, but you can also offer add-on services and products that complement your current offerings, in turn increasing your sales average. Also, to cut costs see what processes you can automate or outsource. 
  2. Separate yourself from your competition. Find ways to differentiate yourself. Whether it's entering print competitions to refine your craft or finding ways to increase your social media presence or maybe it's becoming known for working with a specific charity. Be mindful that YOU are the differentiator in your business.   
  3. Streamline overhead costs. Workflow tracking and assessment needs to be done regularly to assure maximum productivity and to identify inefficiencies. Unfortunately tracking productivity is often overlooked but it's a great way to identify opportunities to reduce costs.
  4. Rent killing your business? Explore options for co-leasing a space with a like-minded business, whether that business is photography related or they attract a similar clientele. There has been also an increase in the number of owners that have brought their business in-home. Bottom line, if paying rent is sucking up your profits, find an alternative. 
  5. Keep them coming back. It is easier and less expensive to keep current clients coming back than it is to gain a new client. Consider a referral program to incentivize referrals. Also evaluate your client touch points and create new ways to take your customer service to a whole new level of hospitality.
  6. Selling every step of the way. Selling begins with your first point of contact. Your sales strategy should be clearly defined. Anyone in the studio who comes in contact with a client is a sales person and needs to understand the businesses' unique sales strategy as well as be well-versed on all of the session and product offerings.
  7. Make it easy to buy. Keep it simple, simple, simple from the client experience to the product offerings to collecting payments. Remember the ordering appointment is not a viewing appointment. Consider incentivizing your clients to make their purchase at the ordering appointment. You can also set up a session fee structure that includes a print credit or allow for payment plans to make it easier for your client to make larger purchases.  
  8. Understand your cash flow challenges. Due to the cyclical nature of most photography businesses, consider promotional offerings during off-peak times, perhaps ones with charitable connections. Not only can they generate some cash flow when it's much needed but these promotions can also increase your presence in your market. Build reserves during peak season to help smooth those months when cash flow is challenged. This way you can avoid using credit cards and incurring high interest expense charges. 

Bridget Jackson is the manager of PPA Business and also a CPA. She's helped hundreds of photography studios be more profitable and will address some common questions each month. Heed her advice folks--this lady knows her stuff!

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Here are our 10 favorite photography blog posts from the first full week of May.  In this week's round-up, you'll find some egregious errors to either laugh at or learn from (heck, or both!), helpful tips and of course just some flat-out beautiful imagery. Enjoy!

1). Oh No! Someone Stole Photos from the Person Who Runs Photo Stealers

That's not an error. Someone stole photos from the site that shames people for stealing photos. Like, seriously. Hopefully you don't see anything of yours on there that looks familiar, but better check!

2). The 13 Best Wedding Photos from Exotic Destinations

Destination weddings make for remarkable backdrops. We're jealous of anyone who has the budget to just go to these places, let alone spend the bucks to bring a talented photographer along! Take a look at this gallery of envy.

3). 7 Simple Photography Hacks

We love these! Photographer Leo Rosas put together this video of some clever tricks he uses. If you've been looking for easy ways to add artsy elements to your shooting or even create a moving timelapse, check these out!

4). Photographer Finds Beauty in Truth or Consequences

Have you heard of Spaceport America? It's the world's first purpose-built spaceport for commercial passengers, and it's set for its inaugural launch later this year (for just $250,000 a ticket, you could go on a sub-orbital flight too!). The spaceport is located just outside a town called Truth or Consequences, New Mexico. Reuters photographer Lucy Nicholson got to check out this little slice of America. Take a look!

5). Get the Testimonials You're After With 3 Simple Questions

Jenika over at Psychology for Photographers dishes out all kinds of advice, but we dig this post in particular. If you're tired of digging through Facebook comments and emails for some testimonials to use in your marketing, you need to read this post and test out Jenika's ideas. Bring in those rave reviews faster!

6). Socks for your Tripod

There's one thing you're probably forgetting that you need in your camera bag. Tripod socks? Sure... we'll bite. For the slightly OCD photographer who wants to keep their sticks (look at us using industry slang!) clean, try out this easy cheat to keep your gear fresh.

7). World War I Photos

Take a trip back in time with these breathtaking photos taken during World War I. The black and white always seems to make the harrowing effects of war more haunting, but there's even an early experimentation with color photography in this collection. Can you imagine lugging around the camera equipment of the times during a battle?

8). Ultra long Exposures on your iPhone

For your "behind-the-scenes" needs, iPhone cameras are great and all, but one area they lack is long exposure functionality. Well, not anymore. There's an app for that! Check out the latest from Interealtime, the NightCap Pro.

9). The 10 Rules of Street Photography

Think you can just step out on the street and take pictures? Well, you can, per se, but expert street photographer Blake Andrews is here to give you 10 "rules" to live by when you're shooting guerrilla style. It's our kind of list! Very tongue-in-cheek and with a cardinal rule of have fun!

10). A Day in the Boots of a Timelapse Photographer

It's hard to call this an "average day," but for timelapse photographer, Joe Schat, of Roadtrippers, that's exactly what it is. Jealous is an understatement!

There you have it, the favorite blog posts of the week from your PPA team! Don't forget that you can share your own posts, or other stories you have enjoyed, on theLoop.

 



About this Archive

This page is a archive of entries in the Helpful Hints category from May 2014.

Helpful Hints: April 2014 is the previous archive.

Helpful Hints: June 2014 is the next archive.

Find recent content on the main index or look in the archives to find all content.

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