June 15, 2009

Ring-a-Ding, Don't Be a Ding-a-Ling on the Telephone!
with Angela Carson, Cr.Photog., API
12:00pm - 1:00pm

Purchase this webinar as a part of the Online Learning Pass.  Get unlimited access to both live and archived webinars for just $99.

Discover how to use the phone to get – and keep – more customers.

You’ve heard the saying, “you only get one opportunity to make a good impression.” Angela Carson took the wisdom of that statement to heart and used it to master what she believes is the most important tool of our business: the telephone! The result? Angela’s wildly successful, high-end portrait studio has been going strong for more than 20 years.

While it might seem like a simple tool to master, it’s surprising how many of us actually hurt our businesses because we really don’t know how to use the telephone properly. Everything you do in your business pushes towards the same goal: getting that phone to ring. (In other words, getting and keeping customers!) Often, the very first personal interaction you have with your customers is over the phone, making it your very first opportunity to make the best impression. Miss (or mess up) that opportunity, and you may have lost a customer forever.

During her fast-paced and entertaining Webinar, Angela will demonstrate and teach you everything you need to know to make the telephone a valuable marketing tool for your business. You’ll learn:

• The method for answering your phone that puts you in control of the call
• How to train your employees to answer the phone professionally – and start building relationships with your customers
• How to turn those phone calls into money with booked appointments