The Initial Greeting

  • Instructors:
    Sarah Smith

    PPA Members:


    You never get a second chance to make a first impression—and if you follow what Sarah Smith does, you won’t ever need one!

    In this video, PPA Instructor Sarah Smith shares the customer service skills that make her unforgettable in the eyes of her clients. Learn how attention to even the smallest details can make a difference. For example, Sarah shares how she:

    • Greets and helps her clients out of their car upon arrival.
    • Always knows and uses their first names, making them feel warm and welcome.
    • Has everything prepared and customized for each client.

    This is just the tip of what Sarah teaches, but she knows it’s the little things that mean a lot. Listen and learn from the best!

    We value your feedback and want to know how we can improve. Please share your thoughts about the class here.

  • Duration: 0:12:34 Expand video to full screen for best view.

      • Sarah Smith


        Kent and Sarah have created a beautifully balanced studio in the Columbus, Ohio area. Their senior and family business is something most photographers only dream of. They have continued to thrive in this ever-changing market. Kent and Sarah have earned degrees and won numerous awards, but their love of people continues to grow and show through in their work. Sarah recently became the Vice President of Corporate Photographic Development for Lifetouch Inc. and is a member of Cameracraftsman of America.

      • None
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