Ever since the change to the new format, I do not have any pms in my inbox. I get pms, I get emails saying I do and if the message wasn't included in the email, I'd never know what the message was about. I then have to track down the sender and send them a pm...which IS stored in my pm box.
Is this just me, is there a setting I have to change or a true glitch?
Linda, I've sent you and email and some PMs to try to get more data on exactly what's happening to you.
Linda, you actually have two user accounts with identical usernames and email addresses. I am not sure how this is possible. One was created a couple of months ago, it could have been a problem with the data import. Your messages might be going to that account, or possibly, between the two accounts your message limit may have been exceeded.
I have merged that account into your regular account (the one you have had the longest). I am updating the usernames and profiles now to complete the process. When I am done I will send you a PM. Let me know if you get it.
Thank you for following through! Gregory, it's working FINE now. I see I have a ton of pms I must take care of...old ones I could not access.